Job Description

The Guest Service Associate is responsible for delivering exceptional customer service to resort guests by ensuring a welcoming, smooth, and memorable experience from arrival to departure. This role serves as the primary point of contact for guests and supports front desk operations, guest inquiries, and resort coordination.

Key Responsibilities

Greet guests warmly and professionally upon arrival Check guests in and out efficiently using the property management system Handle guest inquiries, requests, and concerns promptly and courteously Provide information about resort amenities, services, activities, and local attractions Coordinate with housekeeping, maintenance, and other departments to meet guest needs Process payments, reservations, room changes, and special requests accurately Answer phone calls, emails, and messages in a professional manner Maintain a clean, organized, and welcoming front desk area Resolve guest issues and escalate concerns to management when necessary Uphold resort policies, safety procedures, and service standards
Qualifications & Skills

High school diploma or equivalent (required) Previous customer service or hospitality experience preferred Excellent communication and interpersonal skills Friendly, professional, and service-oriented attitude Strong problem-solving abilities and attention to detail Ability to multitask and remain calm in a fast-paced environment Basic computer skills and ability to learn reservation systems.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person