Job Description

Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) Job Type: Full-time Salary: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Experienced Candidates (Based on Previous Package) Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences and ensuring the smooth operation of our cinema hall. Your primary responsibilities will include assisting guests, selling tickets, handling concessions, and maintaining a clean and welcoming environment. Key Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with ticket purchases and provide information on movie showtimes, seating, and promotions.
• Operate ticketing systems accurately to sell tickets and process payments.
• Address guest inquiries and resolve any issues or complaints promptly and courteously.
• Ensure the cleanliness and tidiness of the cinema lobby and common areas.
• Maintain a high standard of hygiene in the concession stand area.
• Prepare and serve snacks and beverages efficiently, adhering to safety and quality standards.
• Monitor and restock concession items as needed to ensure availability.
• Ensure that all equipment, such as popcorn machines and drink dispensers, are in working order.
• Assist in crowd control and line management during peak hours.
• Collaborate with other team members to ensure seamless operations.
• Perform routine checks of auditoriums to ensure they are clean and ready for the next screening.
• Assist with promotional activities and special events as required.
• Follow company policies and procedures, including safety protocols.
• Qualifications and Skills:

For Freshers with Normal Graduation:

• Minimum educational qualification: Graduation
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic computer skills

For Freshers with Hotel Management Background:

• Minimum educational qualification: Hotel Management degree or diploma
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic computer skills

For Experienced Candidates:

• Previous experience in a similar role, preferably in the hospitality or cinema industry.
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic computer skills

Note: Salary for experienced candidates will be based on their previous package and relevant experience. Job Type: Full-time Salary: \xe2\x82\xb919,000.00 - \xe2\x82\xb920,000.00 per month Benefits:

• Provident Fund

Schedule:

• Day shift

Experience:

• total work: 1 year (Required)

Ability to Relocate:

• Mumbai, Maharashtra: Relocate before starting work (Required)

Speak with the employer
+91 9777334743