Job Description

Key Responsibilities:

Greet patients, attendants, and visitors warmly at the reception and guide them accordingly. Assist in patient registration, admission, discharge, and appointment scheduling. Address patient and visitor inquiries, concerns, or complaints courteously and escalate when necessary. Coordinate with medical, nursing, and administrative departments to facilitate patient flow. Maintain accurate records and documentation related to guest services. Guide guests regarding hospital facilities, departments, and services. Ensure waiting areas and front office spaces are well-organized and welcoming. Assist international patients with translation services, if applicable. Uphold confidentiality and patient rights at all times. Support in handling VIP and emergency guest services with special care and sensitivity.

Minimum Qualifications:

Education:

Bachelor's degree or diploma in Hospitality, Business Administration, Healthcare Management, or equivalent.

Experience:

Minimum 1-2 years in customer service, preferably in a healthcare or hospitality setting.

Skills and Requirements:

Excellent communication (verbal and written) and interpersonal skills. Strong customer service and problem-solving abilities. Fluency in English; knowledge of Arabic or other regional languages is a plus. Basic computer literacy (MS Office, hospital information systems). Ability to multitask and remain calm under pressure. High level of empathy, patience, and professionalism.
Job Type: Full-time

Pay: ?50,000.00 - ?80,000.00 per month

Schedule:

Rotational shift
Application Question(s):

the work location will be in Qatar are you willing to relocate(Mandatory)
Education:

Bachelor's (Preferred)
Experience:

Guest relations: 2 years (Preferred) Hospital/Clinic: 2 years (Preferred)
Work Location: In person