Job Description

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.



Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom



Empty all trash containers and replace with fresh liners



Restock useable items in guest rooms or suites, i.e., soap, towels, paper items



Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware



Clean and vacuum exterior entry and hallways



Keep linen closets and supply areas clean and organized



Ensure guest laundry and dry-cleaning orders are attended to promptly



Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs



Promptly handles guest complaints or requests and refers to supervisor if unable to handle



Ensures that all rooms or suites are secured upon leaving the guest room or suite



Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations



Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience



Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems



Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis



Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction



Performs other duties required to provide the service brand behavior and genuine hospitality



Adheres to Hotel policies and procedures



Attends work on time as scheduled



Follows hotel grooming and dress standards



Follows safety and security rules and procedures



Knows and follows safety procedures concerning blood-borne pathogens



Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance



Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position



Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment



At all times projects a favourable image of the Hotel to the public



INDHOTEL