Job Description

Company Description

Mercure Chennai Sriperumbudur


Hotel for travellers looking for local and authentic experiences


Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.


Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

Primary Responsibilities

Operation

Attend daily briefings and takes on daily assigned tasks


Understand the difference in guest levels (VIPs) and Room Categories


Clean and maintain areas of responsibility according to standards and procedures


Replenish guest supplies and ensure that guests requests are promptly attended to


Report damage or malfunction in hotel rooms/areas to Supervisor


Maintain equipment in a proper state of cleanliness


Maintain a section room report as well as a daily productivity report


Reports lost and found articles to the housekeeping office immediately


Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner


Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor


Record room status in allocated section accurately


Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

Be well versed in hotel fire & life safety/emergency procedures


Attend all briefings, meetings and trainings as assigned by management


Maintain a high standard of personal appearance and hygiene at all times


Perform other reasonable duties assigned by the assigned by the Management


Establish and maintain effective employee working relationships

him/

Additional Information

Competencies

Strong leadership, interpersonal and training skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations * A team player & builder