Job Description

Join our team as a Guest Service Associate - Housekeeping at ibis Kochi City Centre !


We're looking for a detail-oriented and customer-focused individual to ensure our guests have a comfortable and memorable stay.

Clean and maintain guest rooms, public areas, and back-of-house spaces to the highest standards of cleanliness and hygiene Respond promptly and professionally to guest requests and concerns Restock guest room amenities, linens, and supplies as needed Inspect rooms and public areas for cleanliness, maintenance issues, and safety hazards Collaborate with other departments to ensure seamless guest experiences Assist in deep cleaning and special projects as assigned Maintain accurate records of cleaned rooms and inventory Adhere to all safety and sanitation protocols Report any maintenance issues or safety concerns to the appropriate personnel

Qualifications

Bachelor's degree in Hospitality Management or Diploma or Certificate Course in Hospitality Management preferred Strong attention to detail and commitment to cleanliness standards Excellent customer service skills with a friendly and professional demeanor Effective time management and organizational abilities Good communication skills in English; knowledge of additional languages is a plus Problem-solving skills to address guest concerns efficiently Physical stamina to perform cleaning tasks throughout the shift Knowledge of cleaning products and procedures Flexibility to work various shifts, including weekends and holidays Ability to work both independently and as part of a team * Previous experience in housekeeping or hospitality is advantageous but not required for entry-level positions