Job Description

We are looking for a courteous and guest-oriented Guest Service Associate (GSA) to join our hospitality team. As a GSA, you will be responsible for ensuring a seamless and welcoming experience for all guests by assisting with check-in/check-out, handling reservations, and addressing guest needs with professionalism and warmth.

Responsibilities:

Welcome and assist guests during check-in and check-out Manage reservations, cancellations, and guest records accurately Handle guest inquiries, requests, and complaints with efficiency and empathy Coordinate with housekeeping, F&B, and other departments to ensure smooth guest experiences Process payments and maintain accurate billing records Provide information about hotel services, facilities, and local attractions Maintain a professional and well-groomed appearance at all times Uphold service standards and contribute to guest satisfaction scores
Requirements:

Minimum 1-2 years of experience in front office/guest service (hospitality background preferred) Knowledge of hotel reservation/property management software (mandatory) Strong communication skills in English and Tamil (Hindi is an advantage) Excellent customer service and problem-solving skills Ability to multitask and remain calm under pressure Flexible to work shifts, weekends, and holidays
Job Type: Full-time

Pay: ₹9,211.62 - ₹17,000.00 per month

Work Location: In person