Job Description

Job Title: Guest Service Associate - Front Office Receptionist -MALE & FEMALE

Symphony Group

Location:

Neil Island, Port Blair

Department:

Front Office

Reports To:

Front Office Manager / Duty Manager

Employment Type:

Full-Time

FOOD & STAY PROVIDED / Air Travel Ticket Paid One Way after completiion of 1 year , both ways can be considered.

Requirements

Minimum 1-2 years of experience in front office operations, preferably in a hotel or resort Diploma or degree in Hospitality Management or related field preferred Proficient in MS Office and hotel PMS systems (e.g., IDS, Opera, etc.) Excellent communication skills in English; additional languages are a plus Pleasant personality, well-groomed, and customer-service oriented Ability to multitask and remain calm under pressure Flexible to work in shifts, weekends, and holidays

Key Responsibilities

Greet guests with a friendly and professional demeanor upon arrival Handle check-in/check-out procedures efficiently using the PMS system Manage room assignments and reservations, ensuring accuracy and guest preferences Respond to guest inquiries, complaints, and requests with prompt resolution Coordinate with housekeeping and other departments for smooth operations Maintain front desk cleanliness and ensure all materials are up to date Process payments and maintain accurate billing records Upsell resort services and amenities to enhance guest experience Maintain confidentiality of guest information and adhere to safety protocols

What We Offer

Competitive salary and performance incentives Accommodation and meals (if applicable) Training and career development opportunities A vibrant work environment in a scenic resort setting
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Food provided Paid sick time
Work Location: In person