Job Description

Primary Responsibilities . Responsible for daily administration, meeting and greeting, dealing with guests\' queries and complaints, and booking rooms. visitors . Maintain high standards of customer services at the Reception desk so that customers\' expectations are consistently exceeded. . Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Operational Management . To maintain Front Office log book and shift reports. . Respond to inquiries and resolve problems in an effective manner. . Ensure all guests receive a swift, smooth, professional and friendly check in and check out . Maintain record of all banquet and any other functions in the hotel. . Liaise with other departments for the resolution of day-to-day administrative and operational issues. . Carry out other duties which naturally fall within the reasonable expectations of the post. . Liaise with Housekeeping for the Room Status. . Handle additional responsibilities as and when delegated by the Management. Knowledge and Experience . Diploma in Tourism / Hospitality Management . Fresher or Minimum 6 months to 1 year of relevant experience . Excellent reading, writing and oral proficiency in English language . Ability to speak other languages and basic understanding of local languages will be an advantage Competencies . Good communication and customer contact skills . Service oriented with an eye for details . Ability to work effectively and contribute in a team . Self-motivated and energetic . Must be well-presented and professionally groomed at all times

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