Job Description

Company Description Located on Anna Salai Road, opposite Metro Station, ibis Chennai City Center - An Accor Brand is 20 minutes by metro to the Chennai Airport. The hotel features a well-equipped fitness center, \'The Hub\' lobby level bar and \'Spice It\', a multi-cuisine 24-hour restaurant with the longest breakfast from 4 AM to noon. The well-designed rooms feature high-speed free WiFi, LED TV, safe deposit, tea and coffee amenities along with a mini fridge. The bathrooms are well-fitted with health faucets and shower cubicles. Located next to the Gemini flyover, within a radius of 0.6 mi from the US Consulate, Apollo Hospital, Spencers Plaza & Express Avenue Mall, the hotel is an ideal destination for guests. The hotel also has a multi-cuisine restaurant. Guests can avail of a long breakfast from 4 AM until noon. It is a convenient base for travelers, being 1.2 mi away from one of the country\'s leading hospitals -Sankara Nethralaya and 3.1 mi away from Chennai Central and Egmore Railway Station. The nearest airport is Chennai Airport, 9.9 mi away. Designation: Guest Service Associate Department: Front Office Reports To: Guest Service Manager Prime Function: Responsible for daily administration, meeting and greeting, dealing with guests\' queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the reception desk so that customers\' expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Responsible for INTERREACT. Key Responsibilities: People Management Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Financial Management Identify optimal, cost-effective use of the resources and educate the team on the same. Operational Management Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Hygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotel\'s security regulations (in case of fire etc) Respects the hotel\'s commitments to the \'Environment Charter\' (saving energy, recycling, sorting waste etc) and meets Ibis ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme. Qualifications Hotel Manegment.

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