Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking a dedicated and customer-focused Guest Service Associate for our Front Office in Visakhapatnam, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the highest standards of service.

Warmly greet and welcome guests upon arrival, providing a friendly and professional first impression Efficiently manage the check-in and check-out processes, ensuring accuracy and timeliness Handle guest inquiries, requests, and complaints promptly and courteously Maintain up-to-date knowledge of hotel services, local attractions, and events to provide informed assistance to guests Collaborate with other departments to ensure seamless guest experiences and resolve any issues Process reservations, room assignments, and billing accurately Maintain the front desk area in a clean, organized, and presentable manner Assist with administrative tasks, including report generation and record-keeping Support the front office team in various operational duties as needed Ensure compliance with hotel policies, procedures, and safety standards

Qualifications

Diploma in Tourism or Hospitality Management Minimum of 1 year of experience in a similar front office or customer service role, preferably in the hospitality industry Excellent verbal and written communication skills in English Proficiency in MS Office applications (Excel, Word, and PowerPoint) Strong interpersonal and problem-solving skills Ability to work efficiently in a fast-paced environment Detail-oriented with excellent organizational skills Flexibility to work in shifts, including weekends and holidays Customer-focused mindset with a commitment to providing exceptional service Ability to remain calm and professional under pressure Proficiency in Telugu or other local languages is a plus Additional language skills are advantageous

Additional Information

Minimum Primary school education Additional certification(s) from a reputable Culinary school will be an advantage Minimum 3 years of relevant experience in a similar capacity Good reading, writing and oral proficiency in English language * Ability to speak other languages and basic understanding of local languages will be an advantage