Job Description

Key Responsibilities 1. Guest Service & Experience
Greet guests warmly and professionally in line with Holiday Inn Express brand standards. Ensure guests feel welcome, comfortable, and attended to at all times. Respond promptly and courteously to guest requests, feedback, and concerns. Maintain a positive attitude and professional appearance throughout duty hours.
2. Food & Beverage Service Operations
Set up, replenish, and maintain the breakfast area / restaurant / bar as per hotel standards. Serve food and beverages efficiently, following correct service sequence and hygiene practices. Monitor food presentation, temperature, and quality during service. Clear tables promptly and ensure continuous cleanliness of the dining area.
3. Breakfast Service (Holiday Inn Express Focus)
Assist in preparing and presenting the

Express Start(TM) Breakfast

as per IHG guidelines. Ensure breakfast items are replenished regularly and displayed attractively. Follow food safety and handling procedures during preparation and service. Close the breakfast area efficiently after service, ensuring proper cleaning and storage.
4. Hygiene, Safety & Compliance
Follow all

food safety, hygiene, and sanitation standards

(HACCP/FSSAI, as applicable). Maintain cleanliness of service areas, equipment, crockery, and cutlery. Adhere to health, safety, and fire safety regulations at all times. Report any safety hazards or maintenance issues immediately.
5. Cash Handling & Billing (if applicable)
Operate the POS system accurately for billing and settlements. Handle cash, card payments, and vouchers responsibly. Ensure bills are presented correctly and payments are processed as per SOP. Follow hotel policies for cash handling and shift closure.
6. Teamwork & Communication
Coordinate effectively with kitchen, housekeeping, and front office teams. Attend daily briefings and training sessions as scheduled. Support colleagues during peak hours to ensure smooth operations. Communicate guest feedback and operational issues to the supervisor.
7. Brand Standards & Training
Follow all

IHG and Holiday Inn Express brand standards

and SOPs. Participate in mandatory training programs and brand initiatives. Maintain grooming and uniform standards at all times. Uphold IHG values:

Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference, and Work Better Together

.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.