Job Description

Department : Food & Beverage Service Designation : Guest Service Associate-Food & Beverage Service Reports To : Team Leader - F & B Service/ Executive nominated by the Management on this behalf Prime Function: Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may affect the interests of hotel should be brought to the attention of the Management Key Responsibilities: People Management Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Pune to ensure maximum cooperation, productivity, morale and guest service. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival In the absence of the Food & BeverageTeam Leader ensure to take guest orders, advice guests on specials menu options. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the Food & BeverageTeam Leader. Ensure that breakage, pilferage and spoilage are kept to a bare minimum. Hygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotel\'s security regulations (in case of fire etc) Respects the hotel\'s commitments to the \'Environment Charter\' (saving energy, recycling, sorting waste etc) and meets Novotel\' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme. Key Contacts Liaises with Responsible for (as assigned) Food & Beverage Department Trainees Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Monster