Job Description

Company Description

"Why work for Accor?

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We are seeking a dedicated Guest Service Associate - Food & Beverage Service to join our team in Visakhapatnam, India. As a key member of our food and beverage department, you will play a crucial role in ensuring exceptional dining experiences for our guests through attentive service and efficient operations.

Greet and seat guests, providing menus and answering questions about food and beverages Take accurate food and drink orders, communicating effectively with kitchen staff Serve meals and beverages in a timely and professional manner Process payments and handle cash and credit card transactions Maintain cleanliness and organization of dining areas, including table setup and reset Respond promptly to guest inquiries, requests, and concerns Collaborate with kitchen staff and other team members to ensure smooth service Adhere to food safety and hygiene standards, including HACCP regulations Assist in restocking supplies and maintaining inventory Stay informed about menu items, daily specials, and any changes in offerings Participate in regular team meetings and training sessions to enhance service quality Report any equipment malfunctions or safety concerns to management

Qualifications

Proven experience in food and beverage service, preferably in a hotel or restaurant setting Strong customer service skills with a friendly and professional demeanor Excellent communication abilities in English, both verbal and written Detail-oriented with the ability to multitask in a fast-paced environment Team player with a collaborative attitude Knowledge of food and beverage service techniques and etiquette Familiarity with point-of-sale (POS) systems and cash handling procedures Basic math skills for processing transactions and handling bills Physical stamina to stand and walk for extended periods Ability to lift and carry trays and equipment up to 25 pounds Flexibility to work various shifts, including weekends and holidays Knowledge of HACCP regulations and food safety practices Awareness of safety and emergency procedures * High school diploma or equivalent; additional certifications in food service are a plus