Job Description

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

We are seeking an enthusiastic and customer-focused Guest Service Associate to join our Food & Beverage team in Chennai, India. As a key member of our F&B service team, you will play a crucial role in delivering exceptional dining experiences to our guests while maintaining the highest standards of service and professionalism.

• Greet and warmly welcome guests, escorting them to their tables and ensuring their comfort throughout their dining experience
• Take food and beverage orders accurately, demonstrating knowledge of menu items and making recommendations when appropriate
• Serve food and beverages promptly and efficiently, adhering to established service standards and procedures
• Maintain cleanliness and proper setup of tables, side stations, and dining areas
• Perform opening and closing duties as assigned, including table setting and side work
• Upsell and promote food and beverage offerings to maximize sales revenue
• Apply food safety and hygiene standards (HACCP) in all aspects of service
• Collaborate with kitchen staff and other team members to ensure smooth service operations
• Handle guest inquiries, special requests, and concerns professionally and efficiently
• Process payments accurately and maintain proper cash handling procedures
• Assist in other Food & Beverage outlets during peak times or as required
• Stay informed about menu changes, daily specials, and hotel promotions
• Contribute to a positive team environment by supporting colleagues and maintaining a professional attitude

Qualifications

• Bachelor's degree or Diploma in hotel management preferred
• Strong verbal and written communication skills in English
• Ability to speak additional languages is a plus
• Basic understanding of local languages is advantageous
• Excellent customer service skills with a friendly and professional demeanor
• Strong attention to detail and ability to multitask in a fast-paced environment
• Knowledge of food and beverage service standards and procedures
• Familiarity with food safety and hygiene standards (HACCP)
• Ability to work flexible hours, including evenings, weekends, and holidays
• Team-oriented mindset with a willingness to collaborate and support colleagues
• Physical stamina to stand for extended periods and carry trays of food and beverages
• No prior experience required; on-the-job training will be provided
• Passion for hospitality and commitment to delivering exceptional guest experiences

Skills Required