Job Description

Job Title:

Guest Service Associate (GSA)

Department:

Food & Beverage Service

Location:

Mumbai (Various Outlets - China Bistro, Glocal Junction, and other Foodlink brands)

Company:

Foodlink F&B Holdings India Ltd.

Job Summary:

The

Guest Service Associate

is responsible for providing exceptional customer service and ensuring guests enjoy a pleasant dining experience. The role includes greeting guests, taking orders, serving food and beverages, and maintaining cleanliness and service standards in the restaurant.

Key Responsibilities:

Greet guests warmly and assist them with seating arrangements. Present the menu and make recommendations based on guest preferences. Take accurate food and beverage orders and serve them promptly. Ensure table setup, cleanliness, and readiness before and after each service. Maintain complete knowledge of menu items, ingredients, and daily specials. Coordinate with kitchen and bar staff to ensure smooth and timely service. Handle guest queries, feedback, and complaints politely and professionally. Follow restaurant service standards, hygiene, and safety protocols. Support the team in achieving customer satisfaction and service quality goals. Assist in billing, clearing tables, and resetting for new guests.

Qualifications and Experience:

Minimum 1-2 years of experience in a similar role in a restaurant or hotel. Diploma or certification in Hotel Management or F&B Service preferred. Good communication and interpersonal skills. Positive attitude, grooming standards, and a strong guest service orientation. Flexible to work in shifts, weekends, and holidays.

Key Skills:

Guest Handling & Service
Communication & Interpersonal Skills
Order Taking & Coordination
Attention to Detail
Teamwork & Multitasking
Positive Attitude & Presentation

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Work Location: In person