Job Description

Job Responsibilities of a GSA - Service DepartmentGuest Interaction & Service Delivery

Greet guests warmly and ensure a pleasant, attentive, and personalized service experience. Take guest orders accurately and ensure timely delivery of food and beverages. Assist guests with seating, menu guidance, and special requests. Handle guest concerns politely and resolve issues or escalate when needed.

Operational Support

Set up, organize, and maintain service areas, dining spaces, or lounges as per standards. Support service operations such as table setup, clearing, replenishment, or equipment handling. Coordinate with kitchen, housekeeping, and other departments for smooth service flow. Ensure adherence to hygiene, safety, and grooming standards.

Communication & Coordination

Maintain clear communication with team members and supervisors regarding guest needs. Assist in managing reservations, seating plans, and service schedules. Update logbooks, handover notes, and report service issues promptly.

Billing & Documentation

Generate bills, process payments, and balance transactions accurately. Record guest consumption or service usage as per departmental SOPs. Follow cash-handling and POS procedures strictly.

Guest Satisfaction & Quality Assurance

Anticipate guest needs and provide proactive assistance to enhance overall experience. Ensure service standards, SOPs, and quality benchmarks are consistently met. Collect guest feedback and communicate it for service improvement.

Team & Training Support

Assist new staff in understanding service procedures and standards (if required). Participate in daily briefings, trainings, and performance review discussions.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person