Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Front Office Executive - Guest Experience Assistant

Integrated Facilities Management



What this job involves



Commitment to facility operations excellence

Do you have superior technical know-how when it comes to maintaining a facility? Let's talk! We always welcome people who can carry our torch for superior quality service.



In this role, you'll be our go-to guy when it comes to managing our site's daily Front Office Operations and Attending Visitors' queries about the company, directing visitors to appropriate contacts, sorting out mails. Answering incoming calls and arranging appointments for guests to meet with company staff. Manage & guide walk-in candidates and clients at the reception. Handling helpdesk whenever required assist with the Administration. Receiving the complaints by the concern employees allocating to concern FM Department.



Performance Excellence

Are you driven by performance metrics? Muster all the housekeeping staff of the shift before deployment and communicate priorities of the day. Taking rounds of the facility regularly to identify issues and take necessary actions. Handling and Coordinating client's queries / complaint. Issuing Temporary badge and laptop badge for all the clients, trainers and vendors.



Championing Improvement

Do you get excited by improvement works? As part of a larger team, you will be involved in launching various improvement and savings programmes that will benefit both us and our clients. For example, you will be involved in the implementation of energy management programmes to help cut utilities costs and eliminate wastages.



Maintaining SLA matrix for issues of Access card and ID card. Tracking the work orders, PPM and other tickets to follow the SLA & SKPI as per the contract, manage the people and team, motivate the team towards the teamwork and service delivery, Getting quote for the new requirements,



Putting best practices in place

Do you like sharing ideas to improve the work process? Maintaining data of Lost and Found. Doing billing for OPD and IP Patients. Taking rounds in hospital and Checking IP Patient Related quarries and providing service for them. Fixing and rescheduling appointments with doctor. Typing Discharge Summary Taking the Process of Insurance. Need to follow the company process, policy, ethics and monitor the same to avoid the lapses. Supporting for Karma audit, client audit and manage the compliance of the service partners



Teamwork should also be one of your strongest points, as you'll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you'll develop tools that help measure the technical team's performance on a quarterly or annual basis.

Sound like you. To apply, you need to be:

Good communicator

Do you have an excellent command of spoken and written English and Chinese language? Can you communicate technical issues to less able colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.



Apply today!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.