Job Description

Job Title:

Guest Relationship Executive (GRE)

Location:

Shakumbari Plaza, Plot no.432, Friends Society, Sector 12, Vasundhara, Ghaziabad, Uttar Pradesh 201012

Department:

Front Office and Client Relations

Industry:

[Wellness / Healthcare / Aesthetic Clinic]

Key Responsibilities:

Greet guests and ensure a welcoming and warm experience

from the moment they enter.

Handle check-in and check-out procedures

as per company SOPs.

Respond promptly to guest inquiries, complaints, and requests

in a professional manner to ensure customer satisfaction.

Manage front desk operations,

including maintaining a clean and organized reception area.

Answer incoming calls and route them efficiently

; take accurate messages if required.

Coordinate and schedule appointments

for clients with doctors/consultants/stylists as applicable.

Maintain guest records and ensure data accuracy

in the system.

Promote company services, membership packages, and products

where relevant.

Ensure guest feedback is captured regularly

and shared with management.

Collaborate with other departments

(housekeeping, therapists, doctors, etc.) to ensure smooth guest operations.

Handle billing, payments, and other cash or card transactions

in coordination with the accounts or operations team.

Eligibility Criteria:

Experience:

Minimum 1-3 years in a front office, customer care, or guest-facing role in hospitality/wellness/retail/healthcare.*

Education:

Graduate or Diplomain Hospitality Management, Communications, or related field.

Skills Required:

Excellent communication (English & Hindi)

and interpersonal skills

Polite, professional, and presentable personality

Tech-savvy with basic MS Office and CRM handling

Ability to multitask and manage high-pressure situations with a calm demeanor

Preferred Experience From:

High-end salons, wellness clinics, aesthetic centers, 5-star hotels, hospital front desks, retail counters (luxury brands), spa & wellness chains.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Health insurance
Work Location: In person