Job Description

Guest Welcome and Assistance:

Warmly greet guests upon arrival and departure, assisting with check-in/check-out processes and providing information about hotel services and local attractions.

Inquiry and Complaint Resolution:

Proactively address guest questions and concerns, resolving complaints promptly and professionally by coordinating with other departments to ensure satisfaction.

VIP and Special Guest Management:

Identify and provide special attention to VIP and corporate guests, developing and maintaining relationships with regular clients.

Service Coordination:

Fulfill guest requests, such as room preferences, amenities, and transportation, and facilitate reservations for dining, spa, or other hotel facilities.

Guest Feedback Management:

Actively seek guest feedback during their stay, encourage positive online reviews, and use constructive feedback to improve services.

Departmental Coordination:

Collaborate with other departments, such as housekeeping, to ensure that guest needs are met and that services are delivered seamlessly.

Knowledge and Information:

Maintain up-to-date knowledge of the hotel's facilities, services, and the surrounding local area to provide accurate information to guests.

Operational Efficiency:

Ensure that check-ins and check-outs are handled smoothly without delay or discomfort.

Professionalism:

Maintain professional demeanor, adhere to high grooming standards, and exhibit strong interpersonal and organizational skills
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Food provided Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person