Job Description

Hotel River View, Khagaria
Timing: 10:00 AM - 8:00 PM
Salary: ?12,000 - ?15,000 (based on experience)

We are hiring a Guest Relations & Operations Executive who will handle reception operations, ensure smooth guest experience, and supervise training of staff across housekeeping and buffet activities.

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Responsibilities

Front Office / Guest Handling

Manage guest check-in & check-out

Handle billing, guest queries, complaints

Coordinate OTA bookings (Booking.com, Goibibo, MMT, Agoda)

Maintain guest satisfaction and professional communication

Housekeeping & Training

Train staff on:

Bathroom cleaning techniques

Room setup & bed-making standards

Daily room cleanliness

Inspect rooms before check-in

Maintain hygiene, linen quality, and cleaning schedules

Buffet / Breakfast Supervision

Guide staff on buffet layout, table setup, and hygiene

Ensure timely and neat breakfast/buffet setup

Monitor cleanliness in restaurant area

Daily Operations

Coordinate with vendors, support staff, and management

Oversee cleaning, kitchen helpers, and support teams

Maintain checklists, reports, and daily operational logs

Ensure hotel standards are followed across departments

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Candidate Requirements

2-5 years of hotel experience (Front Office / Housekeeping Supervisor / Operations)

Good communication (Hindi + Basic English)

Computer-friendly (Excel, WhatsApp Business, Email)

Ability to train and supervise staff

Groomed, disciplined, polite, and reliable

Problem-solving mindset and leadership qualities

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Food provided Paid time off
Work Location: In person