Job Description

Job Responsibilities

Guest Interaction & Service

Welcome guests warmly upon arrival and assist with check-in/check-out procedures. Provide information about hotel facilities, services, local attractions, and transportation. Maintain a high level of professionalism and courtesy in all guest interactions. Anticipate guest needs and respond promptly to their requests.

Issue Resolution

Handle guest complaints and feedback professionally while ensuring quick resolution. Coordinate with housekeeping, F&B, front office, and management to resolve issues. Follow up with guests to ensure satisfaction after resolving concerns.

Guest Experience Management

Conduct room inspections prior to guest arrival for VIPs or special reservations. Prepare welcome amenities, personalized greetings, and special arrangements. Assist in planning guest events, celebrations, or special occasions. Maintain guest profiles and update preferences for future visits.

Communication & Coordination

Maintain communication with internal departments to ensure seamless guest service. Record guest interactions and feedback in the property management system (PMS). Prepare daily/weekly guest satisfaction reports for management review.

Qualifications & Skills Education & Experience

Bachelor's degree or diploma in Hospitality Management or related field (preferred). Previous experience in customer service or hospitality (1-3 years ideal). Experience with hotel PMS systems (e.g., Opera, Fidelio) is an advantage.

Skills

Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Customer-focused mindset with attention to detail. Ability to multitask, stay calm under pressure, and work in a fast-paced environment. Fluent in English; additional languages are a plus.

Key Competencies

Professional appearance and attitude Empathy and active listening Patience and diplomacy Teamwork and collaboration Time management and organization

Working Conditions

Front-office and guest-facing environment May include standing for long periods
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund
Work Location: In person