Job Description

A Guest Relations Executive (GRE) is responsible for providing excellent customer service, handling guest inquiries and complaints, and ensuring a positive guest experience. Key duties include welcoming guests during check-in and check-out, managing guest records, and coordinating with various departments to address guest needs and feedback. This role requires strong communication, interpersonal, and organizational skills. Key responsibilities

Guest services

: Welcome and bid farewell to guests, handle VIPs, and actively assist guests with their needs and inquiries.

Complaint and issue resolution

: Efficiently handle and resolve guest complaints and concerns to ensure satisfaction.

Coordination

: Liaise with other departments, such as housekeeping, to ensure guest rooms are ready and all requests are fulfilled.

Record keeping

: Maintain guest records, including their likes, dislikes, and feedback, and manage necessary reports.

Event support

: Assist with event planning and coordination as needed.
Required skills and qualifications

Communication and interpersonal skills

: Excellent verbal and written communication skills are essential for interacting with guests and internal teams.

Customer service orientation

: A strong focus on guest satisfaction and a friendly, proactive attitude are necessary.

Organizational skills

: The ability to manage multiple tasks, maintain records, and coordinate with different departments is crucial.

Technical skills

: Proficiency in computer operation and MS Office is often required, especially for record-keeping and administrative tasks.

Experience

: A minimum of 1-2 years of experience in a similar role is often preferred, especially in the hospitality or healthcare industry.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person