Job Description

Key Responsibilities

Supervision

: Directly supervise front office staff, including receptionists and guest service agents, ensuring they perform their duties effectively and courteously.

Guest Relations

: Greet and check in guests, manage reservations, and handle guest complaints to ensure a positive experience.

Staff Management

: Train, schedule, and evaluate front office personnel, ensuring they adhere to company policies and standards.

Administrative Duties

: Prepare monthly reports, manage budgets, and maintain accurate records of guest interactions and transactions.

Coordination

: Liaise with other departments, such as housekeeping and maintenance, to ensure smooth operations and address guest needs promptly.

Required Skills and Qualifications

Education

: A high school diploma is required; an associate or bachelor's degree in hospitality management is preferred.

Experience

: Previous experience in customer service or hotel management is essential, with at least one year in a supervisory role.

Interpersonal Skills

: Excellent communication and problem-solving skills are crucial for addressing guest inquiries and complaints effectively.

Organizational Skills

: Ability to multitask and manage various administrative duties while maintaining a welcoming environment.

Technical Proficiency

: Familiarity with front office software and reservation systems is beneficial for efficient operations
Job Types: Full-time, Permanent

Pay: ?12,377.75 - ?50,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid time off Provident Fund
Experience:

Hotel management: 5 years (Required) Guest relations: 5 years (Required) Guest services: 5 years (Required)
Work Location: In person