Job Description

Roles and Responsibilities include:

• Manage guest inquiries after reservation confirmation through Airbnb, booking.com, Make my trip and other OTA platforms
• Assist the guest after check-in (inquiries, recommendations) / Problem resolution
• Assist guests with property directions if needed.
• Report guest issues with the Housekeeping team to give immediate solutions
• Coordinate with the ground team for any special requests by guests
• Manage guest relations team to ensure we comply with all standards and operating procedures
• Maintain clear and effective communication with the Housekeeping, Maintenance team through the different channels (slack / Whatsapp).

Desired Candidate Profile:

• Good communication skills, should be able to communicate in english.
• Ability to handle issue and situation
• Basic computer / internet literacy (use hotel management software, upload docs etc) Previous experience of 2-4 years in hospitality is mandatory
• Understanding of all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management softwares & travel softwares like make my trip, goibibo etc.
• Keen to commit to at least a 1-2 year time frame for the role Excellent writing skills (no typos)
• Excellent telephone etiquette
• Problem-solving and decision making under pressure
• Warm communication - empathy & personal connection
• Service attitude - "customer is always right"
• Teamwork, especially with other Teammates

Job Types: Full-time, Regular / Permanent Salary: 925,000.00 - 940,000.00 per month Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Delhi - 110049, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)