. This role involves managing guest relationships, ensuring an exceptional experience for every guest, and delivering high-quality service in a hospitality setting. The ideal candidate should be friendly, approachable, and capable of resolving guest concerns while maintaining a positive atmosphere.
How to Apply
:
Interested candidates can send their updated resumes to 8851719365.
Key Responsibilities
:
Welcome and greet guests in a warm, friendly, and professional manner.
Ensure guests have a pleasant experience by addressing any needs or concerns promptly.
Provide information about the company's services, products, or promotions.
Maintain detailed records of guest interactions, feedback, and preferences to personalize future visits.
Handle guest complaints or concerns with empathy, ensuring quick resolutions.
Coordinate with other departments (e.g., housekeeping, front desk, etc.) to meet guest requirements.
Assist in the preparation of guest feedback surveys and follow up with guests post-visit.
Maintain guest privacy and confidentiality at all times.
Ensure that the guest relations area is clean, well-organized, and welcoming.
Stay updated on company services, policies, and industry trends to provide informed assistance.
Requirements
:
Bachelor's degree in hospitality, business, or a related field (preferred).
Proven experience in guest relations or customer service (2+ years preferred).
Excellent communication and interpersonal skills.
Strong problem-solving skills and the ability to handle difficult situations with poise.
Positive, energetic, and customer-centric attitude.
Ability to work in a fast-paced environment while maintaining attention to detail.
Basic computer skills, including proficiency in Microsoft Office and guest management software.
Multilingual skills are a plus.
Benefits
:
Competitive salary package (up to ?6 LPA).
Performance-based incentives.
Health and wellness benefits.
Career development and growth opportunities.
Supportive work environment
Job Types: Full-time, Permanent
Pay: ?30,000.00 - ?50,000.00 per month
Benefits:
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund
Schedule:
Day shift
Work Location: In person
Speak with the employer
+91 8851719365
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