Job Description

Location:

ITC Royal Bengal, Kolkata.

Department:

Front Office / Guest Relations.

Reports To:

Guest Relations Manager / Front Office Manager.

Position Summary:

The Guest Relation Executive (GRE) at ITC Royal Bengal serves as the first point of contact for guests, ensuring a warm welcome and a memorable experience throughout their stay. The role involves personalized guest interactions, handling inquiries, resolving concerns promptly, and ensuring exceptional hospitality in alignment with ITC Hotels' standards of luxury and service excellence.

Key Responsibilities:

Welcome guests upon arrival and provide a smooth, personalized check-in and check-out experience. Maintain guest profiles, preferences, and history to enhance personalized service. Assist guests with reservations, concierge services, transportation, and special requests. Handle guest complaints and feedback with professionalism, ensuring quick resolution and guest satisfaction. Coordinate with housekeeping, food & beverage, and other departments to ensure seamless guest experience. Escort VIP guests, corporate clients, and long-stay guests to rooms and facilities. Promote hotel services, loyalty programs, and upcoming events to enhance guest engagement. Maintain lobby presence, ensuring guests feel attended to at all times. Uphold ITC Hotels' standards of etiquette, grooming, and luxury service.

Qualifications & Skills:

Bachelor's degree/diploma in Hospitality Management or related field. Prior experience (1-2 years) in guest relations/front office within a luxury hotel preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities with a guest-first approach. Professional appearance, grooming, and a warm, approachable personality. Ability to multitask and remain calm under pressure.
Job Types: Full-time, Permanent, Fresher

Pay: ?20,913.92 - ?35,926.76 per month

Benefits:

Cell phone reimbursement Commuter assistance Food provided Health insurance Provident Fund
Ability to commute/relocate:

Tangra, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Work Location: In person