Job Description

We are looking for a charming female Guest relations executives for our Multi specialty hospital located in Hitech city, Hyderabad. Below are the details,

Designation : Executive / Senior Executive

Department : Front office

Role : GRE

Experience : 0 - 2 years

Education : Any Graduate

Salary : 15k - 25k

Job location: Hitech city, Hyderabad

Skills sets : Excellent communication skills, Presentability, Problem solving, convincing

Job description:

Greeting and receiving guests with a smile and check their requirements and handhold them to the respective places.

Ensure 100% patients feedback collections, Testimonials, and Google reviews on Daily Basis.

Update themselves with the information of Consultants Name, their OPD timings, on call days and also the availability for IPD building.

Check telephone interfaces throughout shift.

Ensure front desk is stocked with the necessary items patients/attendants may require.

Answer the Telephone calls.

Answering all queries by patients/attendants politely.

Listen the patient/attendant carefully

Guide or hand hold the patients in right way.

Taking complete details while doing the New Registrations like Permanent address, phone numbers,

Guide the patient to get the investigations done properly i.e., Laboratory, Radiology , Cardiology and Procedures dept etc.,

Co-ordinate with the Admission Counter and keep updating information from time to time.

Maintain interpersonal relations within the departments and other departments

Maintain Good relations with the patients

In case of Emergency, send the patient to Casualty/ICUs then inform the concerned people, do the necessary formalities.

Maintain confidentiality about the patients.

Counsel the patients/attendants whenever it is necessary.

Give necessary information to HOD from time to time.

Escorting VIP Patients.

Coordination with Security, Housekeeping and other departments for patient services.

Hospital Tour. Should stick to the script.

In situation to take up registration for OP, Admission and Health checkups.

For more details you can whatsaap in 8977705504

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Schedule:

Day shift
Supplemental Pay:

Overtime pay Yearly bonus
Work Location: In person