Job Description

A Guest Relations Executive in a resort is responsible for ensuring a positive experience for guests by addressing their needs and concerns. This role involves a combination of customer service, communication, and problem-solving skills. Here are the key responsibilities of a Guest Relations Executive in a resort:

Candidates: Only Male Candidates are preferred.

Welcome and Check-in:

Greet guests upon arrival and provide a warm welcome. Assist with the check-in process, ensuring a smooth and efficient experience.

Guest Services:

Act as a point of contact for guests throughout their stay, addressing inquiries and providing information about resort facilities and services. Handle special requests and preferences for guests, such as room preferences, dietary requirements, or special occasions.

Issue Resolution:

Address and resolve guest complaints or concerns in a timely and satisfactory manner. Collaborate with other departments, such as housekeeping or maintenance, to resolve issues promptly.

Concierge Services:

Provide concierge services, including arranging transportation, making restaurant reservations, and assisting with tour bookings. Offer recommendations for local attractions, dining, and entertainment.

Communication:

Maintain effective communication with guests, ensuring they are informed about resort events, policies, and any changes. Use multiple communication channels, such as phone, email, and in-person interactions, to stay connected with guests.

Guest Feedback:

Collect and analyze guest feedback through surveys, reviews, and direct interactions. Use feedback to identify areas for improvement and implement changes to enhance guest satisfaction.

VIP Guest Handling:

Identify and prioritise VIP guests, ensuring they receive special attention and personalised services. Coordinate with other departments to fullfill special requests for VIP guests.

Upselling and Promotion:

Promote resort amenities and services to guests, encouraging upsells and cross-sells. Inform guests about promotions, packages, and loyalty programs to enhance their experience.

Emergency Response:

Be prepared to handle emergency situations and assist guests in the event of evacuations or other safety concerns. Communicate emergency procedures to guests and ensure their safety.

Documentation:

Maintain accurate guest records, including preferences, special requests, and any incidents. Prepare reports on guest feedback, issues, and resolutions.

Training and Development:

Participate in ongoing training to stay updated on resort services, policies, and procedures. Train and mentor junior staff in guest relations responsibilities.

Cultural Sensitivity:

Demonstrate cultural sensitivity and awareness to cater to a diverse range of guests.
This can also be searched for the position of GRE, Customer Relations, Hospitalilty, Guest Handling, Hotel Management, Fresher, Trekking, Guide, Supervision, Male

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

Commuter assistance Food provided Leave encashment
Ability to commute/relocate:

Idukki, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:

Bachelor's (Preferred)
Experience:

Hotel management: 1 year (Required) Hospitality: 1 year (Required) Supervising: 1 year (Required)
Language:

Malayalam (Preferred) English (Preferred)
Work Location: In person

Speak with the employer

+91 8714410344