Job Description

We are looking for a courteous and patient-oriented

Guest Relations Executive

to join the

LASIK Department

of our hospital. The ideal candidate will act as the primary point of contact for LASIK patients, ensuring a smooth, informative, and comfortable experience throughout their consultation, procedure, and follow-up visits. Prior hospital experience and strong communication skills are essential for this role.

Key Responsibilities

Welcome and assist patients and attendants visiting the LASIK department Coordinate patient registration, appointment scheduling, and follow-ups Handle patient inquiries related to LASIK procedures, schedules, and departmental services Liaise with ophthalmologists, counselors, nurses, and administrative staff to ensure efficient patient flow Manage inbound and outbound calls and maintain clear communication with patients Ensure a high level of patient satisfaction through attentive guest relations Maintain accurate patient records and ensure confidentiality at all times Support front office and departmental administrative tasks as required

Eligibility Criteria

Educational Qualification:

Graduate in any discipline

Experience:

Minimum

2 years of experience in Guest Relations or Front Office roles within a hospital setting

(mandatory)

Preferred Candidates:

Female applicants

Skills & Competencies

Excellent communication skills in

Malayalam and English

Strong interpersonal, coordination, and customer service skills Empathetic, professional, and well-groomed personality Ability to multitask effectively in a fast-paced hospital environment Working knowledge of computers and hospital management systems.
Job Type: Full-time

Work Location: In person