Job Description

Responsibilities and Duties

Persons who have experience in leading a team are added advantage. Anticipate guest needs and build rapport with customers. Address customer complaints and escalate to the concerned team when needed Provide information about amenities, areas, venues and promote services Offer assistance with certain tasks like confirming travel arrangements, taking messages etc. Updating the booking in the booking software. Interacting the customer via email for any information gathering Escalate any issues regarding the bookings to Team lead or Manager. Reconfirmation of tours and cross verifying Bookings of tour attractions and need support assistance.

Required Experience and Qualifications

A customer oriented and professional attitude Familiarity with hospitality industry standards Proficiency in English; knowledge of additional languages is a plus Previous experience as a Guest Relations Executive in the Hospitality or Travel industry A degree in travel & tourism Management is preferred
Job Type: Full-time

Pay: Up to ₹22,000.00 per month

Benefits:

Flexible schedule Food provided
Work Location: In person