Job Description

Job Title:

Guest Relations Executive (GRE)

Location:

Bangalore

Department:

Front Office / Customer Experience

Reports To:

Spa Manager / Outlet Head

Job Purpose:

To ensure a warm and welcoming environment for all guests, manage front desk operations efficiently, and actively drive spa sales and membership conversions while maintaining a high standard of customer service and professionalism.

Key Responsibilities:Guest Relations:

Greet all clients in a friendly, professional, and timely manner. Understand client needs and preferences to ensure personalized service. Handle check-in and check-out procedures with accuracy. Respond to client inquiries, concerns, and feedback, ensuring prompt resolution. Maintain a clean, welcoming reception area that reflects the spa's brand and values. Manage appointment scheduling, client confirmations, and follow-ups.

Sales and Revenue:

Promote spa services, therapies, packages, and retail products effectively. Convert walk-in and enquiry calls into bookings and sales. Meet or exceed assigned

monthly sales targets

(including service up-selling and product sales). Cross-sell membership packages and loyalty programs. Track and report daily sales, leads, and conversion metrics to management.

Customer Database & Retention:

Maintain and update customer records in the spa software/CRM. Implement follow-up calls/emails/messages to encourage repeat visits and referrals. Actively contribute to customer retention initiatives, such as loyalty points or referral programs.

Operations & Coordination:

Coordinate with therapists and housekeeping for smooth daily operations. Ensure therapists are aware of their bookings and client preferences. Support Spa Manager in inventory tracking and front-desk supplies. Maintain confidentiality and compliance with health & hygiene standards.

Skills & Qualifications:

Bachelor's degree or diploma in hospitality, wellness, or related field. 1-3 years of experience in guest relations/front office/sales in a spa, salon, or hotel. Excellent communication and interpersonal skills. Sales-driven mindset with a track record of meeting revenue targets. Knowledge of spa services, treatments, and wellness concepts is a plus. Proficient in using spa software or CRM systems.

KPIs / Performance Metrics:

Guest satisfaction score (Google/JustDial/Customer Feedback) Monthly sales and conversion rate (walk-ins to bookings) Package & membership sales Repeat customer ratio Upsell rate (per booking)
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?21,000.00 per month

Work Location: In person

Speak with the employer

+91 7207923213