Job Description

Job Summary:

We are looking for a well-spoken, professional, and customer-oriented

Guest Relations Executive (GRE)

to manage front desk responsibilities and support our

pre-sales

operations. The ideal candidate will be the first point of contact for visitors and clients, offering a welcoming atmosphere while assisting the sales team in handling initial client inquiries and lead follow-up.

Key Responsibilities:Front Desk & Guest Relations

Greet and welcome clients, visitors, and guests warmly and professionally. Manage the reception area and ensure it remains tidy and presentable at all times. Answer incoming calls, emails, and walk-in inquiries; route them to the appropriate department or individual. Schedule and confirm appointments or meetings for staff and clients. Handle visitor logs, ID verification, and issue visitor passes as needed. Maintain a calm and courteous demeanor at all times.

Pre-Sales Support

Provide information about company services and offerings to walk-in clients and callers. Collect and log basic client requirements and pass leads to the sales or business development team. Assist in follow-up calls, sharing brochures, or introductory emails to potential customers. Maintain and update client inquiry and lead databases (CRM). Coordinate with the sales team for scheduling client meetings or product demonstrations. Support basic documentation such as client forms, inquiry records, or promotional materials.

Required Skills & Qualifications:

High school diploma or equivalent; a degree in hospitality, business, or communications is a plus. 1-2 years of experience in front desk, reception, or customer-facing roles. Good spoken and written communication skills in English (and regional language if applicable). Polite, presentable, and customer-service focused. Familiarity with MS Office (Word, Excel, Outlook); knowledge of CRM tools is a plus.

Preferred Traits:

Confident and approachable personality. Proactive attitude with willingness to assist the sales team. Strong time management and organizational skills. Experience in a hospitality, clinic, education, or real estate setting is an advantage.
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Schedule:

Day shift
Work Location: In person

Speak with the employer

+91 9130004066