Job Description

Mexican Restaurant

Department:

Front of House / Guest Services

Job Summary

The Guest Relations Executive (GRE) is responsible for creating a welcoming and memorable dining experience for guests. The role focuses on greeting guests, managing reservations, handling feedback, and ensuring high levels of guest satisfaction.

Key Responsibilities

Greet and welcome guests warmly upon arrival Manage reservations and waiting lists efficiently Coordinate with service staff to ensure smooth seating and service flow Address guest inquiries, concerns, and complaints professionally Promote restaurant offerings, specials, and events Ensure guests receive prompt, friendly, and attentive service Collect guest feedback and share insights with management Maintain cleanliness and presentation of the front-of-house area
Requirements & Qualifications

Previous experience in hospitality or guest relations preferred Excellent communication and interpersonal skills Presentable appearance and professional demeanor Customer-focused mindset Ability to handle guests calmly and courteously Willingness to work shifts, weekends, and holidays
Skills & Competencies

Strong people skills Problem-solving and conflict resolution Multitasking and organizational abilities Basic computer or reservation system knowledge
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Food provided
Work Location: In person