Job Description

Job Title : Guest Relations Executive (GRE) - Female

We are hiring for a

GRE

who will responsible for creating a welcoming atmosphere and ensuring guest satisfaction by providing personalized service, managing inquiries and complaints, coordinating special requests, and acting as a point of contact for guests during their visit to our Property.

Job Location :

Orivva by Lotus

Raj Nagar Extension, Ghaziabad.

Job Timings:

11 a.m to 9 p.m.

Age Limit:

21 Years to 30 Years

We Offer:

Competitive Salary ranging from 15000 INR to 25000 INR, as per knowledge and Experience. Opportunity to be part of growing hospitality brand . Professional and Safe Work Environment. Growth and Training Support.

Key duties

include:

Welcoming guests, Handling VIPs Resolving issues Providing information about the hotel and managing feedback to improve services.

Core Responsibilities:

Guest Welcoming & Assistance:

Greeting guests upon arrival and providing information about Hotel/Banquet services and facilities.

VIP & Special Guest Management:

Identifying and providing special services to VIPs, corporate guests, and those celebrating special occasions.

Complaint & Issue Resolution:

Addressing and resolving guest complaints and concerns promptly and professionally to ensure a positive experience.

Information & Concierge Services:

Providing detailed information about the hotel, local attractions, dining, and activities, and arranging bookings or transportation.

Service Coordination:

Coordinating with other hotel departments (like housekeeping) to fulfill guest requests and ensure a smooth experience .

Property Publicizing:

Must show the Property to all Guests in a Professional Way

Guest Feedback:

Actively seeking and managing guest feedback, including encouraging positive reviews and using feedback to improve services.

Key Skills and Qualities:

Excellent customer service and good communication skills. Professional grooming and presentation. Ability to multitask and work effectively in a busy environment. Detailed knowledge of the hotel and the surrounding area. Personalized and proactive approach to anticipating guest needs. Must be having an experience of 1 to 3 years as a GRE or Front Desk Officer in Hotel / Banquet or Hospitality Industry. Should be a Graduate or 10+2 (From a reputed School). Must be having Pleasing Personality with Guest First Attitude.
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule
Work Location: In person