Job Description

Job Overview:

We are looking for a warm, professional, and customer-focused

Guest Relations Executive

to be the face of our microbrewery taproom. As the first point of contact for our guests, you will be responsible for creating a welcoming atmosphere, managing reservations, handling guest inquiries, and ensuring an exceptional customer experience. The ideal candidate has excellent communication skills, a passion for hospitality, and a charming personality that enhances guest engagement.

Key Responsibilities:

Guest Reception:

Greet and welcome guests with a friendly and professional demeanor.

Reservations & Seating:

Manage bookings, walk-ins, and seating arrangements to optimize the guest experience.

Customer Service:

Address guest inquiries, concerns, and special requests promptly and professionally.

Personalized Experience:

Assist guests in understanding the menu, beer selections, and special offerings.

Brand Representation:

Serve as an ambassador of the tap room, sharing its story, values, and offerings.

Complaint Resolution:

Handle customer feedback and resolve issues with diplomacy and efficiency.

Event Coordination:

Support brewery events, beer tastings, and promotional activities.

Payment Assistance:

Guide guests with billing inquiries and ensure smooth payment processing.

Clean & Organized Reception Area:

Maintain a tidy and welcoming front desk or hostess area.

Qualifications & Skills:

Prior experience in guest relations, hospitality, or front-of-house roles is preferred. Exceptional communication and interpersonal skills. Strong problem-solving abilities and a proactive approach to customer service. Well-groomed, professional appearance with a confident and friendly personality. Ability to multitask in a fast-paced environment. Proficiency in reservation management systems or POS software is a plus. Fluency in English; knowledge of additional languages is an advantage. Flexible to work evenings, weekends, and holidays as required.
Job Types: Full-time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

Benefits:

Food provided Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

Panjim, Goa: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

total work: 3 years (Preferred)
Location:

Panjim, Goa (Preferred)
Work Location: In person