Job Description

Guest Services & Experience

Welcome & Farewell:

Greet guests warmly upon arrival, assist with check-in, and provide a fond farewell during checkout.

Guest Satisfaction:

Ensure all guest needs and requests are promptly addressed, aiming for high levels of satisfaction.

Information & Concierge:

Provide detailed information about the hotel, city attractions, and services, acting as a local expert.

Special Requests:

Fulfill special requests, such as arranging for flowers, room decorations, or catering to dietary preferences.
VIP & Special Guest Management

VIP Oversight:

Handle VIP arrivals and departures, completing pre-registration formalities and ensuring their needs are prioritized.

Personalized Attention:

Develop rapport with guests and anticipate their needs, offering assistance with tasks like travel arrangements or messages.
Administrative & Operational Tasks

Room Management:

Allocate rooms to arriving guests, considering their preferences and any special requirements.

Guest Folios & Profiles:

Maintain guest folios and input guest likes and dislikes into profiles for future stays.

Inter-departmental Coordination:

Coordinate with departments like housekeeping to ensure rooms are ready and meet guest expectations.

Cashiering:

Perform basic cashier activities as needed.

Feedback Collection:

Gather feedback during guest departures to improve services and maintain guest history records.
Problem Solving & Communication

Complaint Resolution:

Efficiently and promptly handle guest complaints and concerns to resolve issues and maintain positive guest relationships.

Information Dissemination:

Act as a coordinator between guests and various hotel departments, ensuring smooth communication and service delivery.
Knowledge & Professionalism

Hotel & City Knowledge:

Possess in-depth knowledge about the hotel, local attractions, and competitive offerings.

Grooming & Standards:

Adhere to strict staff grooming and hygiene standards to maintain a professional image.
Job Types: Full-time, Permanent

Pay: ₹25,000.34 - ₹30,000.73 per month

Benefits:

Food provided Paid time off Provident Fund
Work Location: In person

Speak with the employer

+91 7428692743