Job Description

Job Summary:

The Guest Relations Executive (GRE) is responsible for ensuring a warm and welcoming experience for guests. This role involves handling guest inquiries, managing reservations, and addressing any concerns to enhance overall customer satisfaction.

Key Responsibilities:

Guest Interaction & Service:

Greet guests warmly upon arrival and assist with seating arrangements. Handle reservations and manage table allocations efficiently. Address guest inquiries, special requests, and complaints in a professional manner. Ensure a high level of guest satisfaction by providing personalized service.

Coordination & Communication:

Keep track of guests and special occasions to enhance their experience. Collect guest feedback and report concerns to the management for improvement.

Administrative Tasks:

Maintain guest records, reservation logs, and feedback reports. Assist in promotional activities and loyalty programs. Ensure the reception area is presentable and always organized.

Skills & Qualifications:

Education:

Bachelor's degree or diploma in Hospitality Management is preferred. Excellent communication and interpersonal skills.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹28,000.00 per month

Benefits:

Food provided Paid time off Provident Fund
Work Location: In person