Job Description

Position:

Guest Relations Executive

(Operations & Business Development Focus)

Overview:

We are seeking a dynamic and proactive

Guest Relations Executive

who combines

strong operational expertise

with

business development acumen

. The ideal candidate will efficiently manage day-to-day operations while actively contributing to lead generation and revenue growth. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties.

Key Responsibilities

Operations & Guest Experience

Manage day-to-day operations efficiently to ensure seamless guest experiences. Address guest concerns effectively, both

pre-booking and post-booking

, ensuring timely resolution and satisfaction. Oversee

inventory management

for all properties, ensuring furnishings, amenities, and supplies are well-stocked. Maintain

property upkeep

standards, ensuring cleanliness, functionality, and overall aesthetic appeal. Implement and monitor

upkeep schedules

and regular property inspections. Supervise and coordinate

housekeeping staff

, ensuring quality and efficiency. Ensure consistent

quality control

across guest rooms and common areas. Coordinate

repairs and maintenance

as needed to ensure operational continuity.

Business Development & Revenue Initiatives

Drive

lead generation

for new properties/apartments. Assist in

property acquisitions

by scouting nearby locations and generating local leads. Support

revenue-enhancing activities

, such as sending promotional emailers, building partnerships (e.g., hospitals, corporates), and developing new guest engagement initiatives. Collaborate with the team to identify new business opportunities and process improvements.

Vendor & Staff Coordination

Manage and coordinate with

suppliers and vendors

to ensure timely procurement and cost efficiency. Assist in

staff training

, including hospitality practices such as meal or breakfast preparation support when needed.

Qualifications & Skills

Bachelor's degree in Hospitality, Business Administration, or related field. 1-4 years of experience in hospitality operations, guest relations, or property management. Strong organizational and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency in MS Office and basic property management systems. A proactive, service-oriented, and ownership-driven attitude
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person