Job Description

Key Responsibilities:

Warmly welcome guests on arrival and ensure smooth check-in/check-out procedures. Provide personalized assistance to VIPs, repeat guests, and long-stay guests. Handle guest inquiries, requests, and complaints promptly and efficiently. Maintain a strong presence in the lobby to assist and engage with guests. Coordinate with other departments Housekeeping, F&B, Concierge, Reservations, etc. to ensure guest needs are met. Promote hotel facilities, services, and special offers to enhance guest experience. Assist in arranging travel, transportation, sightseeing, and restaurant bookings. Maintain guest history records and ensure preferences are captured for future stays. Prepare welcome amenities, room inspections, and special arrangements for VIPs. Ensure guest satisfaction surveys are completed and feedback is addressed. Follow grooming standards, professional etiquette, and brand service guidelines.
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