Job Description

Key Responsibilities:

Patient & Visitor Support:

Greet and direct patients and visitors upon arrival. Provide assistance with wayfinding, scheduling, and understanding non-clinical processes.

Communication & Information:

Serve as a central point for providing information regarding hospital services, visiting hours, patient privacy policies, and available amenities.

Concerns Resolution:

Proactively listen to and address non-medical patient and visitor concerns (e.g., room comfort, noise levels, administrative issues) with empathy and efficiency. Document all feedback and resolutions accurately.

Liaison:

Coordinate with clinical and administrative departments (e.g., Admissions, Nursing, Facilities, Billing) to fulfill patient requests and ensure a synchronized service experience.

Discharge Assistance:

Assist in making non-clinical arrangements for patient discharge, such as transportation and ensuring all personal belongings are accounted for.

Maintain Dignity & Confidentiality:

Strictly adhere to hospital policies regarding patient confidentiality and privacy.

Environment Check:

Conduct regular rounds to waiting areas and common spaces to ensure cleanliness, comfort, and a welcoming atmosphere.

Required Skills and Qualifications

Experience:

Proven experience (e.g.2+ years) in a customer service, patient relations, or hospitality role, preferably within a

healthcare or medical setting

.

Education:

High School Diploma or equivalent required; an Associate's or Bachelor's degree in Healthcare Administration, Hospitality, or a related field is preferred.

Interpersonal Skills:

Exceptional empathy, patience, and the ability to communicate clearly and calmly during stressful or emotional situations.

Organizational Skills:

Excellent multi-tasking and organizational abilities, with a strong attention to detail.

Technical Proficiency:

standard office applications (Microsoft Office Suite).

SALARY:Best in industry

Job Type: Full-time

Work Location: In person