Greet and welcome guests/customers in a professional and courteous manner. Manage front office operations including reception, visitor handling, and customer support. Build and maintain strong relationships with guests/customers to ensure repeat business and referrals. Address and resolve guest complaints and issues promptly with a focus on service recovery. Coordinate with Sales, Operations, and Facility teams to ensure smooth guest interactions. Organize and manage site visits, property tours, or office visits. Maintain guest records, feedback, and service quality reports.
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