Job Description

Welcome and greet visitors, shoppers, and VIP guests warmly. Handle customer queries, complaints, and feedback in a professional and timely manner. Provide accurate information about mall facilities, stores, promotions, and events. Assist customers with directions, lost & found, wheelchair/stroller services, etc. Coordinate with housekeeping, security, and operations teams for guest support. Maintain service desks/kiosks and ensure smooth daily operations. Support execution of promotional campaigns, events, and festive activities. Handle emergencies (medical, safety, lost child situations) as per SOPs. Ensure high service standards aligned with the DLF Mall brand image. Prepare daily/weekly reports on customer interactions, complaints, and resolutions.

Qualifications & Skills:

Graduate in Hospitality, Retail, or related field (preferred). 1-3 years of experience in guest relations, customer service, hospitality, or retail. Excellent communication and interpersonal skills (English & local language). Pleasant personality, grooming, and customer-first attitude. Problem-solving ability and patience while handling escalations. Ability to multitask and work in a fast-paced environment.

Key Competencies:

Strong service orientation Professional appearance and etiquette Conflict resolution and empathy Team collaboration Attention to detail
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Bachelor's (Preferred)
Experience:

Guest relation executive : 1 year (Required) Hospitality: 1 year (Required)
Language:

English (Required)
Location:

Noida, Uttar Pradesh (Required)
Work Location: In person