Job Description

Guest Reception

: Warmly welcoming guests upon arrival and ensuring a smooth check-in and check-out process.

Information Provision

: Offering detailed information about hotel services, amenities, and local attractions.

Complaint Resolution

: Addressing and resolving guest complaints promptly and professionally.

VIP Guest Management

: Overseeing the arrival and departure of VIP guests, ensuring their specific needs are met.

Coordination with Departments

: Collaborating with other departments to fulfill guest requests and ensure seamless service delivery.

Feedback Collection

: Gathering guest feedback to identify areas for improvement and enhance service quality.

Record Maintenance

: Keeping accurate records of guest interactions and transactions

Educational Background

: A bachelor's degree in Hospitality Management or a related field.

Experience

: Prior experience in customer service, preferably within the hospitality sector.

Communication Skills

: Excellent verbal and written communication abilities.

Problem-Solving Abilities

: Strong skills in addressing and resolving issues efficiently.

Multitasking

: Ability to handle multiple tasks simultaneously in a fast-paced environment.

Technical Proficiency

: Familiarity with hotel management software and reservation systems.

Language Skills

: Proficiency in multiple languages is advantageous
Requirement - GRE - 1

Excellent communication, should have knowledge in attending quest

Take home salary - 40k

BSF Campus,

Yelahanka, Bengaluru - 560064

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Health insurance Provident Fund
Experience:

Guest relation Executive: 2 years (Required) Excellent Communication: 2 years (Required) Interpersonal Skills : 2 years (Required) Multitasking: 2 years (Required) Presentation skills: 2 years (Required)
Location:

Bangalore, Karnataka (Required)
Work Location: In person

Speak with the employer

+91 9513336275