Job Description

Job Title:

Multilingual Guest Relations Executive

Location:

Naruvi Hospitals, Vellore

Experience:

1 to 3 Years (preferred)

Department:

Patient Services / Guest Relations

About Naruvi Hospitals:

Naruvi Hospitals is a leading multispecialty healthcare provider committed to delivering compassionate, patient-centered care. We strive to create a welcoming and supportive environment for our diverse patient community, ensuring excellent service at every touchpoint.

Position Summary:

We are looking for a friendly, professional, and multilingual Guest Relations Executive to join our Patient Services team. The ideal candidate should be fluent in Hindi, Bengali, and Telugu to effectively communicate with patients and their families from diverse linguistic backgrounds and enhance their overall hospital experience.

Key Responsibilities:

Greet and welcome patients, visitors, and guests warmly at the hospital reception and waiting areas. Assist patients and families by addressing queries, providing information, and guiding them through hospital facilities and processes. Communicate clearly and effectively in Hindi, Bengali, Telugu, and English to support diverse patient groups. Coordinate with clinical and administrative departments to facilitate smooth patient admissions, discharge, and appointments. Handle patient feedback and complaints professionally, escalating issues when necessary. Maintain accurate records of visitor logs and patient interactions. Support hospital events and initiatives aimed at improving patient experience and engagement.

Required Qualifications & Skills:

Minimum educational qualification: High school diploma or equivalent; Bachelor's degree preferred. Fluency in Hindi, Bengali, Telugu, and English. 1 to 3 years of experience in guest relations, front desk, or customer service roles (healthcare experience preferred). Excellent interpersonal and communication skills. Friendly, patient, and empathetic attitude towards patients and visitors. Ability to handle stressful situations with professionalism and tact. Basic computer skills for documentation and communication.
Job Types: Full-time, Permanent

Pay: ₹9,162.37 - ₹20,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Yearly bonus
Ability to commute/relocate:

Vellore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Language:

Telugu (Required) Bengali (Required)
Work Location: In person