Guest Relations Executive /Front Office- Real Estate
Job Summary:
We are seeking a highly professional and customer-focused
Guest Relations Executive
to join our real estate team. The ideal candidate will be responsible for creating a welcoming environment, managing client interactions, and ensuring a seamless customer experience for potential buyers, tenants, and investors.
English/Hindi & Telugu is mandate
Key Responsibilities:
Client Handling:
Greet and assist visitors, potential buyers, and tenants professionally.
Customer Service:
Address client inquiries, provide property information, and guide them through the property buying or leasing process.
Communication:
Maintain clear and prompt communication with clients via phone, email, and in-person meetings.
Appointment Coordination:
Schedule and manage client appointments with sales and leasing teams.
Hospitality Services:
Ensure a premium hospitality experience, including offering refreshments and a comfortable environment.
Feedback Collection:
Gather client feedback and provide reports to management for service improvements.
Event Coordination:
Assist in organizing open houses, property launches, and other promotional events.
Documentation Support:
Help clients with basic paperwork and coordinate with the legal and sales teams for documentation processing.
Problem Resolution:
Address customer concerns and escalate unresolved issues to the appropriate department.
Requirements:
Bachelor's degree in Hospitality, Business Administration, Real Estate, or a related field.
Min 6 months experience in
guest relations, customer service, or hospitality
(preferably in real estate). Freshers also welcome.
Good
communication and interpersonal
skills.
Strong organizational and
multitasking
abilities.
Professional appearance and a friendly, approachable demeanor.
Basic knowledge of real estate and property management is a plus.
Ability to work on weekends and flexible schedules when required.
Job Types: Full-time, Permanent, Fresher
Pay: ?15,000.00 - ?25,000.00 per month
Benefits:
Cell phone reimbursement
Commuter assistance
Provident Fund
Schedule:
Day shift
Weekend availability
Ability to commute/relocate:
Hyderabad-Deccan, Telangana: Reliably commute or planning to relocate before starting work (Required)
Shift availability: