Job Description

Job Summary:

We are seeking a courteous and patient-focused

Guest Relation Executive

to enhance the overall patient and visitor experience at our hospital. The ideal candidate will act as the first point of contact, ensuring smooth communication, assistance, and coordination between patients, attendants, and hospital departments.

Key Responsibilities:

Welcome and assist patients, attendants, and visitors in a polite and professional manner Guide patients regarding appointments, departments, procedures, and hospital facilities Coordinate with doctors, nurses, and administrative staff to ensure smooth patient flow Handle patient queries, concerns, and feedback effectively Ensure patient comfort and satisfaction during their hospital visit Support admission, discharge, and billing-related coordination when required Maintain proper records, registers, and patient feedback forms Handle phone calls and direct inquiries to the concerned departments Ensure adherence to hospital policies, service standards, and confidentiality norms Assist in resolving complaints and escalating issues to the management when

necessary

Required Skills:

Excellent communication and interpersonal skills Polite, empathetic, and service-oriented attitude Ability to handle patients and attendants calmly under pressure Basic computer knowledge (MS Word, Excel, email) Good coordination and multitasking skills Strong problem-solving abilities

Educational Qualification:

Any Graduate (preferred) Diploma or certification in Hospital Management / Patient Care is an added advantage

Experience:

1-3 years of experience in Guest Relations / Front Office / Patient Services Experience in a hospital or healthcare setting is preferred

Contact Person:

HR - 7094827000

recruitments.dmh@gmail.com

Job Types: Full-time, Permanent

Pay: From ?15,000.00 per month

Benefits:

Provident Fund
Work Location: In person