Job Description

Job Title: Guest Relationship Executive (GRE) - Female Candidate

Location: The Cycle Gap - Resto Bar & Mess-etarian Cafe

Working Hours:

11 AM to 4 PM 6 PM to 11 PM

About Us

The Cycle Gap and Mess-etarian Cafe are lively hospitality venues focused on delivering exceptional guest experiences with warm, personalized service. We are looking for a young, presentable, and bilingual Guest Relationship Executive to strengthen customer relationships, manage memberships, reservations, and enhance loyalty across our brands.

Key Responsibilities

Call all online reservations and confirm bookings promptly to ensure a seamless guest experience. Create membership profiles for Cycle Gap customers, attach relevant membership details, and maintain an organized database. Allocate tables efficiently for both walk-in guests and reservations across The Cycle Gap and Mess-etarian Cafe. Send off customers with professionalism while requesting Google reviews to increase brand visibility. Notify customers once their membership is ready, send membership details via messages, and hand over membership cards on their second visit. Print and manage membership cards for quick accessibility and distribution. Issue promotional vouchers for inter-business engagement to encourage cross-venue visits. Build and maintain strong relationships with regular customers and coordinate corporate bookings. Greet and welcome guests warmly upon arrival, creating a positive first impression. Handle guest complaints and requests with empathy and promptness to ensure satisfaction. Maintain updated records of guest preferences and membership details to personalize services. Coordinate with kitchen and service teams to accommodate VIP and special guest needs. Collaborate with marketing for promotional campaigns, events, and member communications. Prepare end-of-shift reports and brief the next shift for smooth transitions.

Candidate Profile

Female, aged 21 to 28 years. Excellent communication skills in English and Tamil; Hindi is an added advantage. Presentable, approachable with a professional demeanor and excellent grooming standards. Able to multitask efficiently with strong organizational skills. Previous hospitality or guest-facing experience is preferred. Good listening skills with the ability to liaise well across departments.

Skills & Qualifications

Strong interpersonal and communication skills. Good organizational, multitasking, and digital communication skills. Calm, solution-oriented, and professional when handling guest issues and pressures. Confidentiality and discretion in handling guest and business information.

Reporting Structure

This role reports directly to the CEO and Managing Director (MD), ensuring close alignment with company leadership on guest experience and operational priorities.

Benefits

Opportunity to work in a dynamic and growing hospitality environment. Training and growth opportunities within JVM Hospitality portfolio. Performance incentives and rewards.
Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person