Job Description

Job Title:

Guest Relation Executive

Location:

Coimbatore

Company:

Navaratna Delight

Position Overview

The Guest Relation Executive is responsible for delivering exceptional guest experiences by ensuring a warm welcome, smooth check-in and check-out, and professional handling of guest concerns. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment.

Key Responsibilities

Guest Interaction & Service

Welcome guests upon arrival and bid them a warm farewell at departure. Manage check-in and check-out processes efficiently, ensuring minimal delays. Provide information on hotel facilities, local attractions, activities, and services. Handle guest complaints promptly, ensuring effective resolution and guest satisfaction. Assist VIP guests with arrivals, departures, and pre-registration formalities.

Operations & Coordination

Maintain updated information on daily room occupancy, rates, promotions, and special offers. Coordinate with housekeeping and other departments to ensure room readiness and guest requirements are met. Oversee allocation of rooms and ensure special requests are fulfilled. Maintain accurate guest records, profiles, and preferences for personalized service. Collect guest feedback during departures and share insights with management.

Administrative & Financial Support

Perform basic cashiering duties as required. Manage guest lockers and ensure secure custody of valuables. Maintain proper handovers between shifts for continuity of service.

Compliance & Professional Standards

Adhere to hotel policies, brand standards, grooming guidelines, and hygiene protocols. Continuously enhance product knowledge, service techniques, and interpersonal skills. Demonstrate professionalism, integrity, and fairness in dealing with all guests.

Skills & Qualifications

Bachelor's degree/Diploma in Hospitality Management or related field (preferred). 1 - 5 years of experience in guest relations/front office operations in hospitality. Strong communication and interpersonal skills; fluency in English (both verbal and written) is essential. Ability to multitask, prioritize, and work effectively in a fast-paced environment. Strong decision-making and problem-solving abilities. Guest service orientation with a positive attitude and outgoing personality. Professional presentation, grooming, and demeanor. Flexible to work in shifts, including mornings, evenings, weekends, holidays, and overnight schedules.

Pre-Requisites

Excellent guest interaction and listening skills. Strong organizational and time management skills. Sound decision-making and problem-solving abilities. Leadership and people management skills (advantageous). Ability to work independently as well as in a team environment.

Reporting To:

Front Office Manager / Duty Manager

Working Hours:

Flexible shift schedule, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Food provided Health insurance Life insurance Paid sick time Paid time off Provident Fund
Work Location: In person