Job Description

Job Title: Guest Relationship Officer

Reports To:

IP OP Manager

Job Summary:

The Guest Relationship Officer serves as the primary point of contact for patients and their families, ensuring a positive experience throughout their journey at our hospital. This role involves managing patient inquiries, providing information about services, and addressing concerns to enhance patient satisfaction.

Key Responsibilities:

- Patient Interaction:

- Greet patients and visitors warmly, providing assistance and information about IVF services.

- Conduct follow-up calls to ensure patient satisfaction and address any issues.

- Information Management:

- Provide accurate information regarding treatment options, procedures, and hospital policies.

- Maintain up-to-date knowledge of the hospital's services and offerings.

- Support Services:

- Assist patients in completing necessary documentation and forms.

- Coordinate with medical staff to relay patient concerns and feedback.

- Problem Resolution:

- Address and resolve patient complaints or issues promptly and professionally.

- Escalate unresolved issues to the Guest Relations Manager as necessary.

- Administrative Duties:

- Maintain records of patient interactions and feedback.

- Assist in organizing patient events and educational programs.

Qualifications:

- Education:

- Bachelor's degree in Hospitality, Healthcare Management, or related field preferred.

- Experience:

- Minimum of 2 years experience in guest relations, customer service, or healthcare environment.

- Experience in IVF or reproductive health services is a plus.

- Skills:

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Empathy and understanding of patient needs and concerns.

- Proficiency in MS Office and patient management software.

Personal Attributes:

- Compassionate and patient-oriented.

- Ability to work in a fast-paced environment.

- Strong problem-solving skills and attention to detail.

Working Conditions:

- May require working evenings or weekends based on patient needs.

Job Type: Full-time

Pay: ₹10,892.83 - ₹22,015.52 per month

Benefits:

Health insurance Provident Fund
Ability to commute/relocate:

Rajahmundry, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:

PATIENT interaction: 1 year (Required)
Work Location: In person